Terra Prime Hosting LLP Reviews

Terra Prime Hosting LLP, reportedly established in 2013, is a UK-based web services provider. According to company information and reviews from around 2019-2024, they aimed to offer a range of services including shared web hosting, domain name registration, web design, web development, email hosting (including Microsoft Exchange), and cloud backup, operating under the tagline “I love Cloud Backup”. Their shared hosting plans utilized cPanel and included features like a one-click installer for popular applications (WordPress, Joomla, Drupal), support for scripting languages such as PHP, Ruby on Rails, and Ruby Gems, and the ability to schedule tasks using Cron jobs. They marketed themselves as providing great value and security. However, reviews noted significant concerns, including a very low uptime guarantee of 98.5% (below industry standard and without compensation), relatively high pricing for the offered value, and difficulties in accessing customer support, with no easily findable phone number or email address listed on their website. Support was potentially accessible via Facebook or through their WHMCS client portal's ticketing system. Furthermore, reports indicated issues with the website itself, including broken links and a generally 'half-baked' state, alongside a minimal knowledge base for self-help. UK Companies House records confirm the LLP's existence (OC384491), but recent operational status and service reliability appear questionable based on available reviews.